In our minds, what separates excellent service from average service is what happens when things don't go according to plan. In this case, if something didn't arrive on time or something did not work as expected the staff at BRW really put themselves out to make sure any little issue was resolved quickly. We really felt they always had our best interests at heart. If you are looking for comprehensive advice, excellent products and first class service we highly recommend Bathroomware House.
"Many thanks for forwarding on the quote. Thanks very much for the workshop on Saturday you were fantastic & very helpful in regards to explaining everything in regards to bathrooms. Also thanks for the time you spent going through each individual piece for this quote it is much appreciated. I feel like I learnt quite a lot of information on the day thanks to yourself. Will be in touch once we decide to go ahead with our bathroom reno's. Thanks once again."
You are so helpful!
"Thank you so much!! You are so helpful. I have been telling all my friends how fabulous you have been and what great quality bathroom stuff you sell!! One of my good friends is doing a new bathroom as well as our lawn mowing guy and they will be in contact soon to order their bits and bobs. Thanks."
Coffs Harbour, NSW
Thank you for your help!
"We would like to express our gratitude for your assistance with helping us renovate our bathroom. It has come together quite nicely and I am thoroughly enjoying the bath! We would also like to acknowledge how wonderful Jane was to work with. She was extremely efficient, friendly and helpful and is a great asset to your company. We were thankful for her advice and ability to make this an easy process. Thanks again."
Pleased with the product!
"The laundry tub arrived today. Thanks for that - we are very pleased with the product and the service. Regards"
"Very well done and thank you for your efforts. I make a solem promise never to buy any bathroom fitting ever again from anybody else except the Bathroom Warehouse team of highly efficient staff. That dug us out of an embarrassing hole."
"Thank you. The shower grate arrived late last week, and the bottle trap arrived yesterday. The shower grate looks fantastic, I have not yet unpacked the bottle trap. Thank you for organising this. Cheers."
"I would like to thank you for your prompt organisation and delivery of my Cornwall storage cabinet and other items to Melbourne. I received it today and am absolutely thrilled with it. I will not hesitate in using your company again for bathroom goods in the future. Thank you for your excellent service and also thank the freight company as well." Angela.
Very happy customers!
"We are really happy with the vanity and the service from your bathroom company. The team at Newstead were very very good, awesome. They really can think outside the square. They were very good at applying solutions to the customer’s situation and in our case problem. I am actively recommending your firm to others who are renovating or looking at renovating."
Thank you for all your efforts!
"It was too late to call you back this evening. I owe you an apology. Despite my teenager looking directly at the parcel on the front verandah they did not seem to register that it was right there before their eyes the whole afternoon. I would be more than happy to give you this teenager along with the apology. Thank you again for all your efforts. Bathroomwarehouse came through for me where your competitors let me down badly. I am now able to meet required (promised) target dates... by the skin of my teeth. My best regards and again, my sincere apologies for doubting you and the company. I have two bathrooms to finialise in the coming months and shall certainly be shopping through your firm."
Very impressive service!
"I've been very impressed with the service from all the Bathroom Warehouse staff I've dealt with. I will certainly purchase again and will refer others to do the same."
Dedicated to customer service!
"That is quite generous; I have not come across many suppliers who are this dedicated to customer service. Much obliged for your time and efforts; it has been a pleasure doing business with Bathroom Warehouse." Harald.
Thank you Bathroom Warehouse!
"I just wanted to say thanks for your excellent customer service. We received our order this morning and are very happy. You were very thorough and quick at delivering the products. We can't wait to get the new tapware installed. Thanks again, and we look forward to doing business with you again soon."
"Great stuff got the product, great service appreciated the help. Many thanks" Nick.
Giant thank you!
"I just wanted to give Bathroom Warehouse/ Depot and all that worked so hard to get everything to us so quickly a GIANT THANK YOU! Your service has been outstanding! The product are exactly what we ordered and wanted! Thank you thank you. We’re building another house in Jan 2011 and will be using you! And we promise to be more organised!!!" Jessica.
"Thank you and the goods have arrived last Thursday in good condition from what I could see. The driver was lucky to get a break in the sky and unload safely. Thanks again and have a wonderful Christmas. Please extend my wishes to the other girls as they were very good. Thanks. Hope this rain is going to stop."
Quick service from Bathroom Warehouse
"Good morning Larrisa, We received our shower screen panel on Thursday 28th - only took 6 working days to get to North Queensland. Thank you for your prompt service. We have not unpacked it yet but all seems to be intact. Thank you again."
Thank you for your help!
"Thank you very much for all your help. I will definitely be recommending Bathroom Warehouse to all my friends. Your sincerely"
"I must say it has been a pleasure dealing with you - and without having to step out of my office in Darwin! The alternative would have been to go to a local supplier and be told that everything I wanted wasn’t in stock, would need to be ordered and would take eight months to arrive because it’s coming on the back of a camel that will shortly leave the South Pole. My brother is about to start building a house and I have forwarded your details to him. Thanks and cheers."
Great customer focused team
"Hi all, I would like to thank all of the websales team who helped Wendy and I get through this process, all of the team were always helpful, it didn’t matter who we spoke to or emailed we always received prompt and friendly attention. Congratulations on having a great Customer focused team. I would also like to add that Mainfreight were also very accommodating people to work with, dealing with both companies has been a positive experience despite the issues we had. Cheers." Geoff Collins.
Perfect and classy toilet!
"Hello Richard, toilets received and installed. They are perfect and look classy (as a toilet can be that is!) all the best."
Everything I was hoping for
"Recently purchased and installed the STR60 medium towel rail in white. I'm quite pleased with the result - everything I was hoping for and easy to install too. My girlfriend also likes the new towel rail, even though she was sceptical about the heat function when I first mentioned wanting to buy it. The pricing for the white unit, including postage, comes to less than I can get a similar item from Bunnings, so I'm well pleased. Thanks again and keep up the good service (Larrisa). :-)" Regards, Paul.
Nothing was too much trouble for these guys. They were happy to spend the time going through my ideas and offered some great advice. I will happily recommend them to anyone doing a bathroom reno.
Response from the owner
Thanks Cassie, kind words from a valued customer
Great staff, great service, very helpful and informative. A must for all DIY renovators.
Response from the owner
Thanks for the great feedback Shane
The showroom display was set out perfectly, combined with the knowledge and more than happy to please attitude of the owner Craig, I found that this shop would be hard to beat. The affordable prices of the up to date products I found here was just an added bonus for me and my family. It would be hard to find another Bathroom shop of this high standard, I would recommend this business to all new builders and renovators.
Response from the owner
Thanks Alan it was nice doing business with you.